Help Center

Yes we do ship internationally !!

All international orders are shipped via DHL Express.

Incase of incomplete addresses are automatically forwarded to local couriers by customs

Shipping Time

UAE 

3 - 5 Working Days (Including processing time)

KSA 

5 - 7 Working Days (Including processing time)

Kuwait 

5 - 7  Working Days (Including processing time)

Qatar

5 - 7  Working Days (Including processing time)

Bahrain 

5 - 7  Working Days (Including processing time)

Rest of the world 

5 - 7  Working Days (Including processing time)

We do our best to ensure that you receive your order as soon as possible.

We dispatch all orders in 1-2 working day from our logistic center. Please keep in mind that all times are estimates and depend on the local delivery partner.

To KSA

Standard Shipping: 4-5 business days

To UAE

Standard Shipping: 4-5 business days

To Qatar

Standard Shipping 4-5 business days

To Kuwait

Standard Shipping 4-5 business days

To Bahrain

Standard Shipping 4-5 business days

To Europe

Standard Shipping 6-8 business days

To Rest of the world

Standard Shipping 10-12 business days

Should you receive a delivery containing damaged or the wrong product, please contact us within 7 days through email and we will replace the product(s) as soon as possible. Don't forget to mention your order number in the email.

You will be provided with new product(s) depending on your preference.

Once you product has been packed and ready for dispatch we will notify your email with your shipment number and air way bill details.

Our delivery partners send you send shipping update SMS's to the mobile number attached to the order.

We work with Aramex / DHL as our preferred delivery partner.

Please contact our Customer Service within 14 days of receiving your order and we will walk you through the process for returning the items.

Step 1: Print and attach the Return Form provided by our Customer Service team with the products and gift with purchase that you wish to return

Step 2: Ship the items back to RORO’s dedicated address using a trackable shipping service of your choice.

*RORO is not responsible for any lost return packages. Hence, a tracking service is a must.

Step 3: Email us the tracking number.

Step 4: Your refund will be processed via your original payment method, product exchange or store credit. This will be processed within 14 days of receiving the returned items.

Note: For items that were purchased from ROROs pop-up stores, kindly return to the respective outlet with your original receipt and products in its original condition within 30 days.

• Please note that Promesse Cuffs are non-refundable and cannot be returned as these are uniquely custom made orders.

Within UAE

For customer within the UAE we offer online payments (credit card / debit card) & for select few customers we offer cash on delivery

Outside UAE

For customers outside UAE the only payment options are via credit card & debit card.

Your transaction and payment information is handled directly by our payment providers with secure encryption under strict banking standards. Your credit card / debit card information is sent directly to the bank and cannot be seen by anyone other than your bank.

Roro Arabia holds the SSL certificate and meets the requirements of PCI DSS.

Roro's payment process includes multiple control steps to ensure maximized safety. If your payment was successful, you will receive an order confirmation email within 24 hours. If you have not received your order confirmation, please check your junk mail. Have you still not received the email? Please write to us in our chat or contact us at hello@roro.ae and we will help you further! 

As soon as you have placed your order a manufacturing request is created in our workshop and air way bill is created. Unfortunately, this means we will be unable to make any cancellations as it is already being processed.

If something went wrong with your order, it is, of course possible to send your order back to us. 

We can engrave on the front and the back of an engravable bracelet. Please note that we can only do about 17 characters in the front and 14 on the back of the bracelet. If your message must exceed 17 characters, our production team will do their best to fit it into the designated engravable space on the bracelet.

We can also engrave names and dates in any language and can do simple emojis, like hearts and stars too!

Engraving is free and we do not not charge any extras for engraving.

You can send in a change of engraving before 7 hours of placing an order to hello@roro.ae

We will do our best to incorporate changes. All orders are usually fulfiled after 7 hours.