Email: hello@roro.ae | WhatsApp: 055 438 5876
Email: hello@roro.ae | WhatsApp: 055 438 5876
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Delivery Policy

RORO LLC offers International Express Shipping.

We have not begun shipping internationally.

RORO LLC offers FREE Standard Shipping on orders placed above a certain amount.

    We take 2 days to process an order and about 3 to 5 working days to deliver worldwide.

    ​We do not offer same day delivery and do not undertake urgent orders, all orders are processed and shipped with 3 to 5 working days. During peak seasons, delivery times may exceed to an extra day or two.

    After you have placed an order,

    One of our customer service representatives will call you to confirm your order and the address.

    You will receive an email fro roro.ae with your shipment tracking number after your order has been processed (1 - 2 days processing time)

    Our shipping partner will then either send you a watsapp message or an sms about estimated delivery date (3 to 5 working days after having placed the order)

    Our shipping partner, will attempt to deliver in the estimated timeframe. We will use all reasonable endeavors to ensure that delivery will be on the timeframe.

    We cannot guarantee the time of delivery due to traffic, parking difficulties or delays from previous orders / deliveries.

    We will try delivering to the customer approximately 3 times, after which if undelivered your order will either be placed on hold (if you are temporarily unavailable) or cancelled, if we cannot reach you and upon which your payment will be given back to you if paid online within 30 working days.

    Our shipping partner will be responsible for the customer’s shipment only while it is within our shipping partner's custody and control. Our shipping partner  shall not be liable for loss or damage of a shipment while the shipment is out of our shipping partner's custody or control. 


    Returns
    To return your product, you should mail us on hello@roro.ae & we will provide a delivery address.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    Cancellations
    All orders can be cancelled prior to 24 hours of purchase, we will be unable to cancel an order after 24 hours