• 2015

    The year we began making statement accessories.

  • 130+

    The number of countries we ship to.

  • 4

    The number of craftsman behind each Roro accessory.

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Delivery Policy

RORO offers International Express Shipping.
We offer FREE Shipping on orders placed above a certain amount.

    We take 2 working days to process an order and about 3 to 5 working days to deliver worldwide.

    ​We do not offer same day delivery and do not undertake urgent orders, all orders are processed and shipped with 3 to 5 working days. During peak seasons, delivery times may exceed to an extra day or two.

    After you have placed an order,
    you will receive an email from roro.ae with your order number.

    Your tracking number should get automatically updated on your account after 1- 2 days processing time. 

    Our orders are fulfilled via a fulfilment center, please note that incomplete addresses take longer to get delivered since these take longer to process and to get approved by customs.

    Our shipping partner, will attempt to deliver in the estimated timeframe. We will use all reasonable endeavors to ensure that delivery will be on the timeframe.

    We cannot guarantee the time of delivery due to traffic, parking difficulties or delays from previous orders / deliveries.

    We will try delivering to the customer approximately 3 times, after which if undelivered your order will either be placed on hold (if you are temporarily unavailable) or destroyed after 30 days.

    Our shipping partner will be responsible for the customer’s shipment only while it is within our shipping partner's custody and control. Our shipping partner  shall not be liable for loss or damage of a shipment while the shipment is out of our shipping partner's custody or control. 


    Returns
    To return your product, you should mail us on hello@roro.ae & we will provide a delivery address.

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    Cancellations
    All orders can be cancelled prior to 7 hours of purchase, we will be unable to cancel an order after 7 hours.